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Terms of Use

Customer Service

About Customer Service

At 96KURo Shop, we strive to respond promptly to customers when they cannot find the product they are looking for, when they have questions about product usage, size, maintenance, etc., or when they have questions about delivery times or questions after purchase.

If you have any questions, please contact us by email.

privacy policy

When customers use 96KURo Shop (hereinafter referred to as "our store"), they will be asked to disclose information necessary for transactions and communication, such as their name, address, telephone number, and email address (hereinafter referred to as "personal information"). Our store will handle personal information in accordance with this privacy policy, in accordance with the Personal Information Protection Act. This privacy policy is a promise between our store and customers regarding the handling of personal information disclosed to us.

1. Purpose of use of personal information

We will use personal information for the following purposes:
1) We will use your contact information, such as your name, address, and telephone number, to ship products to you and bill you for them. We may also use your payment information, such as your credit card number and bank account number, in connection with billing.
2) We will use your contact information, such as your name, address, and e-mail address, as well as the type and quantity of products you have ordered and the amount charged, to contact you and confirm the details of your order and delivery method.
3) We will use your usage history and contact information such as your name, address, and e-mail address to inform you about our campaigns, products, and services.
4) In order to improve our services, we will use customer opinions, survey results, usage history, etc.
5) We will use your contact information, such as your name, address, and email address, to respond to your requests and inquiries.
6) We will use your information to provide you with information such as the type and quantity of products you have ordered, and the amount charged, so that you can view the status of your order.
7) In order to prevent those who order products for fraudulent purposes from using our services, we will disclose and provide to cybercrime response organizations and the police information regarding transactions that we determine to have been used for fraudulent purposes, such as the customer's name, address, the type and quantity of products ordered, and the amount charged.

2. Management of personal information

Our store manages personal information under the following system.
1) We will establish the necessary internal systems in accordance with the Personal Information Protection Act and guidelines, and obtain a written pledge to handle personal information appropriately.
2) We will limit the use of personal information to only those personnel who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take preventive measures to protect personal information.
3) Regarding personal information stored in the system, we will provide accounts and passwords to ensure that only employees who need it for business purposes can use it, and will implement access authority management. In addition, we will strictly manage accounts and passwords to prevent leakage or loss.
4) To ensure security when transmitting personal information over the Internet, we use SSL, the industry standard for encrypted communication, on necessary web pages.
5) Provided that this does not cause any disruption to the service, personal information will be deleted at any time after a certain period of time has passed since it was received.

3. Provision to third parties

When placing an order, you will understand this privacy policy and agree to the provision of information as described in 1.6) and 7) before placing your order.

4. Disclosure of Personal Information

1) Our store will not disclose personal information to third parties without the customer's consent, except in the following cases:
・When there is a legal request from a public institution such as a court or police ・When there are special legal provisions ・When there is a risk of harm to the life, body or property of a customer or a third party and it is not possible to obtain the consent of the individual ・When it is necessary to protect or defend our rights, property or services from actions that violate the law or our terms of use or precautions and it is not possible to obtain the consent of the individual
2) If a customer requests disclosure of their personal information, we will only disclose it if we can verify their identity.
Note: How to verify your identity: Please send us a copy of proof of your identity (driver's license, insurance card, etc.) by mail.
We will confirm the details and disclose the information once it is clear that you are the person in question.

Payment Methods

<About payment>

●Credit card payment [card company]
・In addition to VISA, MASTER, JCB, and Diners Club, cards with the Sumitomo Mitsui, UFJ, SAISON, DC, UC, JACCS, NICOS, CF, AEON, and AMEX marks printed on them can also be used.


Other/Debit Cards


●Offline payment

[Bank transfer]

PayPay Bank (Bank code: 0033)

Kingfisher Branch (branch code: 007)

Regular account: 2123731

Please note that transfer fees will be borne by the customer.
・We will ship promptly after confirming your payment.
・Please be careful not to lose the receipt when you make a transfer.
The total amount to be paid is as follows:
Payment amount: (total product price) + (shipping fee) + (transfer fee)
・Please make the transfer after receiving the bank transfer request email from us.

Payment deadline
If you are paying by bank transfer, please make the payment within 7 days of receiving the automatic email. If you do not make the payment within 7 days, your order will be cancelled.
*We will ship the product as soon as we confirm your payment.

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