Terms of Use
Customer Service
About Customer Service
At "96kuro shop," we strive to respond promptly to customers when they cannot find the product they are looking for, when they have questions about the product's usage, size, maintenance, etc., and when they have questions about delivery times or questions after purchase.
If you have any questions, please contact us by email.
privacy policy
When customers use our store, "96kuro shop" (hereinafter referred to as "our store"), they disclose information necessary for transactions and contact, such as their name, address, telephone number, and e-mail address (hereinafter referred to as "personal information"). Our store handles personal information in accordance with this privacy policy, in accordance with the spirit of the Personal Information Protection Act. This privacy policy is a promise between our store and customers regarding the handling of personal information disclosed to us.
1. Purpose of use of personal information
We will use personal information for the following purposes:
1) We use your contact information, such as your name, address, and telephone number, to ship products to you and bill you for them. We may also use your payment information, such as your credit card number and bank account, in connection with billing.
2) In order to contact or confirm the contents of your order and shipping method, we will use your contact information such as your name, address, and e-mail address, as well as information such as the type and quantity of the products you ordered and the billing amount.
3) In order to inform you about our campaigns, products and services, we will use your usage history and contact information such as your name, address, and e-mail address.
4) In order to improve our services, we use customer opinions, survey results, usage history, etc.
5) We will use your contact information, such as your name, address, and e-mail address, to respond to your requests and inquiries.
6) We will use the information we receive to provide you with information such as the type and quantity of products you have ordered, and the amount charged, so that you can view the status of your order.
7) In order to refuse use of our services to those who order products for fraudulent purposes, we will disclose and provide to cybercrime response organizations and the police information regarding transactions that we believe have been used for fraudulent purposes, such as the customer's name, address, type and quantity of products ordered, and invoice amount.
2. Management of personal information
Our company manages personal information under the following system.
1) We will establish the necessary internal systems in accordance with the Personal Information Protection Act and guidelines, and obtain a pledge to handle personal information appropriately.
2) We will limit the use of personal information to only those personnel who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take preventive measures to protect personal information.
3) Regarding personal information stored in the system, we will prepare accounts and passwords and implement access control so that only employees who need it for business purposes can use it. Furthermore, we will strictly manage accounts and passwords to prevent leakage or loss.
4) To ensure security when transmitting personal information over the Internet, we use SSL, an industry standard encryption protocol, on necessary web pages.
5) Provided that there is no disruption to the service, we will delete personal information at any time after a certain period of time has passed since we received it.
3. Provision of Personal Information to Third Parties
When placing an order, you will be required to understand this privacy policy and agree to the provision of information as described in 1.6) and 7) above.
4. Disclosure of Personal Information
1) We will not disclose personal information to third parties without the customer's consent, except in the following cases:
・When requested by public institutions such as courts or police based on laws and regulations ・When there are special provisions in laws and regulations ・When there is a risk of harm to the life, body, or property of a customer or a third party, and the consent of the person in question cannot be obtained ・When it is necessary to protect or defend our rights, property, or services from actions that violate laws and regulations, our terms of use, or precautions, and the consent of the person in question cannot be obtained
2) If a customer requests disclosure of their personal information, we will only disclose it if we can verify their identity.
Note: How to verify your identity: Please send us a copy of proof of your identity (driver's license, health insurance card, etc.) by mail.
We will confirm the details and disclose the information as soon as it is clear that you are the person in question.
Payment Method
<Payment>
● Credit card payment [card company]
・In addition to VISA, MASTER, JCB and Diners, cards with the following marks printed on them are accepted: Sumitomo Mitsui, UFJ, SAISON, DC, UC, JACCS, NICOS, CF, AEON and AMEX.
Others/Debit Cards
●Payment by PAYPAL
● Offline payment
[Bank transfer]
PayPay Bank (Bank code: 0033)
Kingfisher Branch (branch code: 007)
Regular account: 2123731
Shunki Oishi
Please note that transfer fees will be borne by the customer.
・We will ship promptly after confirming your payment.
・Please be careful not to lose the receipt when you make a transfer.
The total payment amount is as follows:
Payment amount: (Total product price) + (Shipping fee) + (Transfer fee)
・Please make the transfer after you receive the bank transfer request email from us.
Payment deadline
If you are paying by bank transfer, please make the payment within 7 days of receiving the automated email. If you do not make the payment within 7 days, we will have to cancel your order.
*We will ship the product as soon as we confirm your payment.