Shipping & Returns
Shipping is currently available for domestic shipping and some international shipping.
Shipping costs are a flat rate of 850 yen (tax included).
*Additional shipping charges may apply for remote islands and some areas.
In such cases, we will contact you by email, so please be sure to check.
*If you order multiple items at once, additional shipping charges may apply in addition to the displayed amount. In that case, we will contact you by email to inform you of the shipping charges.
Multiple deliveries to the same location
Example: 1 pair (left and right set) → 850 yen
*For domestic deliveries, we use Yamato Transport and Sagawa Express. After we arrange delivery, we will respond to individual delivery service requests from the customer (checking delivery status, changing date and time, holding at post office, redelivery, etc.) in accordance with the service and delivery terms of each company. Please understand that we cannot accept customer requests for specific delivery companies.
*We do not provide special gift wrapping or gift tags. If you would like the invoice sent to a different address, please let us know by email.
Regarding some overseas shipping
Asia (China, Korea, Hong Kong, Taiwan)
-
Shipping fee: 6,000 yen
-
Delivery estimate: Within 7 to 15 days from shipping
North and Central America (USA, Canada, Mexico)
-
Shipping fee: 8,000 yen
-
Delivery estimate: Within 7 to 15 days from shipping
Europe (France, Italy, Spain, the UK, Belgium)
-
Shipping fee: 9,000 yen
-
Delivery estimate: Within 7 to 15 days from shipping
*Delays may occur due to weather, customs clearance, and delivery conditions.
*The tracking number will be sent to you by email after shipping is complete.
Returns and Exchanges
Regarding product exchanges: If you find any damage or defects immediately after receiving the product, or if the product is different from the one you ordered, please contact us immediately.
Please contact us by phone or email within 3 days of receiving the product. Please note that we cannot accept exchanges or returns after the product has been used.
■Exchanges and returns due to customer's convenience Returns are only accepted for unopened and unused items, and only if you contact us by email or phone within 3 days of receiving the item. Please use the method specified by our store for returns.
■Return shipping and handling fees: If a return or exchange is due to an error on the part of our store, the manufacturer or transportation company, we will cover the shipping and handling fees.
All returns due to customer's convenience will be at the customer's expense.
If the product is returned due to an unknown delivery address, such as a long absence or refusal to accept the product, we will charge you a shipping fee in addition to the round-trip shipping fee.
In addition, if we refund you due to a return of a product for your own reasons, please note that you will be responsible for the bank transfer fee and the refund will be made based on the amount of the bank transfer fee.